Privacy Policy

Who is responsible for your data

The data controller — the person or entity that decides why and how personal data is processed in connection with Dream. Achieve. Now. — is:

No Data Protection Officer has been appointed. If one is appointed or becomes legally required, this policy will be updated.

• Legal entity name: [Legal entity name]
• Registration number: [Registration number, if applicable]
• Registered / business address: [Registered address]
• Contact email: [Contact email]
• Website: [Website domain]

What data may be collected

Depending on how you use this website and whether you become a client, the following categories may be processed.

Contact information: your name, email address and anything you choose to include in your message.

Booking information: your name, email address, the requested date, time and time zone, and any optional notes about what you would like to discuss.

Coaching-client information: if you become a client, information necessary to administer sessions, communicate with you, deliver the agreed coaching and keep appropriate business records.

Transaction information: where paid services are offered, service and billing information and payment status. Payment card details are processed directly by [Payment provider] and are not stored by Dream. Achieve. Now.

Technical information: depending on the features enabled, this may include IP address, browser and device information, cookie identifiers and general site-usage or analytics information.

Please do not send detailed medical, psychological or other sensitive information through website forms. If something of that nature is relevant, it is better discussed directly in conversation.

Why data is processed, and on what legal basis

Each purpose has its own legal basis under the GDPR rather than one basis covering everything.

• Responding to enquiries — to reply when you get in touch. Legal basis: steps taken at your request before entering a contract, or legitimate interest in responding to business correspondence.
• Managing bookings — to schedule, confirm, reschedule and administer coaching conversations. Legal basis: contract or pre-contractual steps.
• Providing coaching services — to communicate with clients and deliver what has been agreed. Legal basis: contract.
• Payments and accounting — where paid services are purchased. Legal basis: contract and legal obligation.
• Website operation and security — to keep the site running, available and protected. Legal basis: legitimate interest in secure, functioning services.
• Analytics — where enabled and legally permitted, to understand how the site is used. Legal basis: consent, where consent is required.
• Marketing communication — only if you have separately opted in. Legal basis: consent.

Booking does not mean subscribing

Requesting or booking a coaching conversation does not add you to any marketing list. Optional updates are only ever sent if you have separately and actively agreed to receive them, and you can withdraw that agreement at any time.

Consent and withdrawal

Where processing is based on consent — optional cookies and optional email updates — you may withdraw your consent at any time, and it should be as easy to withdraw as it was to give. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Who may receive your data

Personal data may be shared with service providers only where necessary to run the website and the business, and each provider processes it according to its own role and agreement. Providers are confirmed before they are named here.

• Website hosting and platform: [Website platform provider]
• Booking and scheduling: [Booking provider]
• Video meetings: [Video meeting provider]
• Email: [Email provider]
• Payments: [Payment provider]
• Accounting: [Accounting provider]
• Analytics: [Analytics provider, if enabled]
• Professional advisers or authorities, where required by law

International transfers

Some providers operate internationally, which means personal data may be processed or stored outside Latvia or the European Economic Area. Where that happens, appropriate safeguards required by applicable data-protection law should be in place. The specific providers and transfer safeguards will be confirmed and listed here before publication: [International transfer details].

How long data is kept

Personal data is not kept indefinitely. It is kept for as long as needed for the purpose it was collected for, or as long as the law requires.

• Enquiries and messages: [retention period]
• Booking records: [retention period]
• Client records: [retention period]
• Accounting and tax records: as required by applicable law
• Marketing subscription data: until you unsubscribe or withdraw consent
• Cookie and analytics data: according to the relevant cookie lifetimes and provider settings

Your rights

Depending on the circumstances, you may have the right to access your personal data, correct inaccurate data, request deletion, request restriction of processing, object to certain processing, receive certain data in a portable format, and withdraw consent where processing is based on it. Not every right applies in every situation.

To exercise any of these rights, simply write to [Contact email] and say what you would like. No particular form or wording is required, and there is no complicated procedure.

If you want to complain

If you believe your personal data has not been handled properly, you are welcome to raise it directly first. You also have the right to lodge a complaint with the competent supervisory authority. In Latvia this is Datu valsts inspekcija, whose current contact details are published on its official website.

Changes to this policy

This policy may be updated when services, providers, processing practices or legal requirements change. The date at the top of the page shows when it was last revised.

Questions about your personal data

If you have questions about how your personal data is handled or wish to exercise your rights, contact: [Contact email].